Learn how users can submit support tickets, including filling out the required fields, selecting departments or categories, and attaching files.
Understand how admins or co-admins can assign incoming tickets to specific agents based on department, workload, or availability.
Explore the meaning of each ticket status — New, Open, In Progress, Resolved, and Closed — and when to use them during the support lifecycle.
Organize your tickets using tags for easier filtering and searchability. Learn how to create, assign, and manage tags effectively.
Follow step-by-step instructions for viewing ticket threads, replying to customer inquiries, and adding internal notes.
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