Learn how to invite agents, co-admins, or other staff members to your HelpDX portal and assign them appropriate roles and permissions.
Organize your support staff into departments like Sales, Technical Support, or Billing. Learn how to create and manage departments effectively.
Step-by-step guide on how to link agents or staff to specific departments, ensuring that incoming tickets are routed to the right team.
Explore tools and reports that help you track agent response times, ticket resolution rates, and overall support efficiency.
Control when agents are available to handle tickets. Set working hours, off days, and vacation times to balance workloads.
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